Shipping policy
Shipping Policy
Effective Date: September 17, 2026
At Slayona, we are committed to processing and delivering your orders safely and efficiently. This Shipping Policy explains how your order is processed, shipped, tracked, and delivered when you purchase products from slayona.com.
By placing an order with us, you acknowledge and agree to the terms set out below, subject always to your rights under applicable law.
Shipping Coverage
We currently ship orders to addresses within India only. We do not ship outside India.
Delivery availability may depend on the serviceability of the delivery PIN code and the availability of our logistics partners.
We currently do not deliver to P.O. Boxes or locations that are not serviceable by our courier partners.
Order Processing and Dispatch
Orders are generally processed and dispatched within 1–2 business days after successful order confirmation and payment verification.
For the purpose of this policy, business days generally exclude Sundays and public holidays.
Please note that order processing time is separate from the delivery time. The estimated delivery period begins after your order has been dispatched.
During periods of high order volume, promotional campaigns, holidays, or unforeseen operational circumstances, processing may take longer than the standard timeframe. Where reasonably possible, we will keep you informed of any significant delay.
Estimated Delivery Time
Once dispatched, orders are generally delivered within:
Standard Delivery within India: 3–7 business days from the date of dispatch.
Delivery timelines are estimates and may vary depending on:
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Delivery location and PIN code
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Courier serviceability
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Weather conditions
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Public holidays
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Transportation or logistical disruptions
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Remote or difficult-to-service locations
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High order volumes
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Events or circumstances beyond our reasonable control
The delivery timeframe displayed at checkout, where applicable, will take precedence over a general estimate stated in this policy.
An estimated delivery date is not a guaranteed delivery date unless expressly stated otherwise.
Shipping Charges
We currently offer free shipping on all orders across India.
There are no standard shipping charges applicable to orders placed through our website.
If any special shipping charges apply to a particular order or delivery location, such charges will be clearly communicated to you before you complete your purchase.
Shipping & Courier Partners
Orders are shipped through Shiprocket/Nimbuspost and its associated courier/logistics partners.
We may select or change the courier partner based on factors such as delivery location, serviceability, availability, and operational requirements.
Once an order has been handed over to the courier partner, delivery is subject to the courier's operational network and applicable service conditions.
Order Tracking
Once your order has been dispatched, we will provide tracking information through the contact details provided at the time of placing your order, where tracking information is available.
You may use the tracking link or tracking details provided to check the status of your shipment.
Please ensure that your email address and mobile number are accurate when placing your order so that important order and delivery updates can reach you.
Delivery Attempts and Customer Availability
Our courier partner may make one or more delivery attempts at the address provided with the order.
Please ensure that:
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The delivery address is complete and accurate;
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The recipient or an authorised person is available to receive the shipment; and
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The recipient is available to provide any information reasonably required for delivery.
If a delivery attempt fails because of an incorrect or incomplete address, recipient unavailability, refusal to accept the shipment, or other circumstances attributable to the customer, the shipment may be returned to us by the courier partner.
If you require the order to be re-dispatched after such a return, additional shipping or re-dispatch charges may apply, where permitted and communicated to you in advance.
Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Full name
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House/Flat number
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Building or street name
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Locality
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City
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State
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PIN code
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Valid contact number
If you identify an error in your delivery address, please contact us at support@slayona.com or +91-7973386080 / +91-9478262414 as soon as possible.
We will make reasonable efforts to update the address if the order has not yet been dispatched. However, we cannot guarantee that an address change will be possible after the order has been processed or handed over to the courier.
Delayed or Undelivered Orders
If your order is delayed beyond the estimated delivery timeframe, please contact us at support@slayona.com or call us at +91-7973386080 / +91-9478262414 with your order number.
We will reasonably assist in checking the shipment status with the relevant logistics partner.
While we make every reasonable effort to ensure that orders are delivered within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.
You can track the status of your order using the tracking number provided to you after dispatch. If your shipment is delayed, we will also try our best to coordinate with the relevant logistics partner and have your order delivered at the earliest possible time.
Delivery delays caused by courier operations, weather, transportation disruptions, government restrictions, natural events, or other circumstances beyond our reasonable control may occur.
Nothing in this section is intended to limit any rights or remedies available to consumers under applicable law.
Damaged Packages or Products
We take reasonable care to ensure that products are securely packed before dispatch.
If your package appears visibly damaged at the time of delivery, please document the condition of the package and product, where possible, and contact us at support@slayona.com or +91-7973386080 / +91-9478262414 within 48 hours of delivery.
For a damage-related claim, please provide:
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Your order number;
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Clear photographs of the outer packaging;
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Clear photographs/videos of the damaged product; and
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Any other information reasonably requested by our support team.
We will review the claim and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable law.
Please note that the 48-hour reporting period is intended to help us investigate transit-related damage promptly and does not restrict any rights that cannot legally be excluded or waived.
Wrong or Incorrect Product Received
If you receive a product that is different from the product you ordered, please contact us at support@slayona.com or +91-7973386080 / +91-9478262414 within 48 hours of delivery.
Please provide your order number and clear photographs/videos of the product received and its packaging.
After verification, we will take appropriate corrective action in accordance with our Refund & Return Policy and applicable law.
Pre-Orders and Special-Order Products
If a product is available for pre-order, the expected dispatch or delivery timeline will be communicated on the relevant product page or at the time of purchase.
Pre-order products may be dispatched separately from other products in the same order.
If an order contains both in-stock and pre-order products, we may ship them separately depending on operational requirements.
Multiple Products in One Order
Where an order contains multiple products, we may ship the products together or in separate shipments depending on stock availability, warehouse processing, and logistics considerations.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Circumstances Beyond Our Reasonable Control
While we make every reasonable effort to deliver your order within the estimated delivery timeframe, certain circumstances may arise that are beyond our reasonable control and may result in a delay in the delivery of your order.
These circumstances may include, but are not limited to:
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Natural disasters;
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Severe weather conditions;
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Floods, fires, or other natural events;
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Government restrictions or regulatory actions;
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Transportation or road disruptions;
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Strikes or labour disruptions;
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Public emergencies;
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Courier or logistics network disruptions;
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Unexpected operational disruptions; or
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Other unforeseen events that materially affect delivery operations.
If such circumstances affect your shipment, your delivery may take longer than the estimated timeframe. However, once your order has been dispatched, you will be provided with a tracking number or tracking information, where available, so that you can track the status and progress of your shipment.
Our team will make every reasonable effort to coordinate with our logistics partners and try our best to have your order delivered at the earliest possible time.
We appreciate your patience and understanding in situations where delivery is affected by circumstances outside our reasonable control.
Nothing in this section is intended to limit any rights or remedies available to consumers under applicable law.
Relationship with Our Refund & Return Policy
Shipping-related matters, including damaged products, incorrect products, cancellations, returns, replacements, and refunds, are also governed by our Refund & Return Policy.
Where there is a conflict between this Shipping Policy and a specific consumer right or remedy required under applicable law, the applicable law will prevail.
Changes to This Shipping Policy
Slayona may update or modify this Shipping Policy from time to time to reflect changes in our business operations, logistics arrangements, or applicable legal requirements.
The updated version will be published on this page with a revised effective date.
The policy applicable to an order will generally be the version in effect at the time the order is placed, subject to applicable law.
Contact Us
If you have any questions regarding shipping, delivery, or the status of your order, please contact us:
Email: support@slayona.com
Phone: +91-7973386080 / +91-9478262414
Slayona
J1-501, Green Lotus Saksham
Patiala Road, Near Nabha Sahib Gurudwara
SAS Nagar, Mohali, Punjab – 140603
For order-related enquiries, please include your order number so that we can assist you more efficiently.
